Returns made easy - revocation & returns at Nivaria
Sometimes it just doesn’t fit. Maybe the color was different than expected or the cushion doesn’t feel quite the way you imagined. No problem – at Nivaria you can cancel your order with complete peace of mind.
Sometimes it just doesn’t fit. Maybe the color turned out a little different than expected, or the cushion doesn’t feel quite the way you imagined. No worries – at Nivaria, you can easily cancel your order without any stress.
💭 Your 30-Day Reflection Period
You have 30 days to decide whether your new meditation cushion deserves to stay with you. This period begins the moment you – or someone authorized by you – receives the package.
If you decide to return your order, just send us a short message via email or post. One simple sentence is enough: “I would like to withdraw from my purchase.” Even faster – use our online withdrawal form. As soon as your message reaches us, you’ll receive a confirmation right away.
📦 How the Return Works
-
Get in touch: Let us know that you’d like to return the item.
-
Receive return label: We’ll send you a printable return shipping label.
-
Pack & send back: Make sure the cushion is clean, undamaged, and neatly packed before shipping it back.
-
Processing & refund: Once we receive your return, we’ll check it and refund your money – minus a small processing fee of €6.95.
This small fee helps us cover part of the costs for packaging, logistics, and inspection – but we’ll take care of the actual return shipping costs for you.
💸 Your Refund
As soon as the meditation cushion is back with us (or you’ve sent us proof of shipment), you’ll receive your full purchase amount – including standard shipping costs if you chose standard delivery. The refund will be issued using the same payment method you used for the purchase. No ifs or buts.
❗A Small Note
Please handle the cushion with care – of course, you can test it, but try to avoid any signs of use beyond “touching and trying it out.” If there are noticeable signs of wear, we reserve the right to deduct a small amount from your refund.
Some products may be excluded from the right of withdrawal for legal or hygienic reasons – but we’ll always let you know clearly and directly on the respective product page.
🙋♀️ Frequently Asked Questions About Returns
As soon as your meditation cushion arrives and we’ve checked that everything is in good condition, your refund will be processed. Usually, this doesn’t take longer than 7 business days. You’ll receive your money through the same payment method you used for your purchase.
No, the original packaging isn’t required – but it does help if you protect the cushion as well as possible. Please make sure it arrives clean, undamaged, and well packaged. That makes the return process easier and ensures we won’t have to deduct anything from your refund.
Nivaria covers the return shipping costs for you. To handle everything properly, we only charge a processing fee of €6.95, which we deduct from your refund. You don’t need to create your own label – you’ll receive it directly from us via email.
No. You can return your meditation cushion within 14 days without giving any reason. Of course we welcome feedback – but this is completely voluntary.
Yes! If you’d prefer a different color or model, just get in touch with us. We’ll work together to find the best solution – either through a direct exchange or by processing a return followed by a new order.
Yes, a few. Products with direct body contact (e.g. custom-made or sealed meditation cushions with personalized embroidery) are excluded from exchange once opened if they can no longer be passed on in a hygienic condition. The same applies to opened packages of consumable items such as incense sticks. In such cases, you’ll find a note clearly stated in the product description.
If you’re still unsure or would prefer to talk to a real person, just get in touch with us. We’re here for you and happy to help in a simple, straightforward way.
